Who Should I Contact When My Website Goes Down?

If your site is down and you are not sure who to call, the answer depends on your current setup. Here is how to figure it out and what to do next.

First, check if it is actually down or just slow. Go to downforeveryoneorjustme.com and type in your URL. If it is just slow, the issue may be a performance problem, not an outage. If it is confirmed down for everyone, you have an actual incident.

Next, identify who is responsible. There are typically three layers: hosting (where the site physically lives), your domain (the DNS records that point your URL to the right server), and your site code or CMS.

If the hosting server is down, you contact your hosting provider. For most cloud platforms, they have status pages and support channels for outages.

If your domain is pointed wrong or your SSL expired, you contact whoever manages your domain (GoDaddy, Cloudflare, Namecheap, etc.).

If something in the code itself broke, for example a recent update caused an error, you contact your developer or maintenance provider.

The problem for most business owners is that they do not know who holds each piece. This is why the one provider handles everything model is valuable. When your site goes down, you make one call.

At Freedman Systems, clients have a single point of contact for all three layers. Uptime monitoring runs continuously and alerts the team automatically before you need to call.

If you are currently without a maintenance provider and just experienced downtime, visit freedmansystems.com to discuss getting covered.